TERMS AND CONDITIONS

Effective Date: January 2025

Welcome to Brands and Vines Trading LLC. By using our website and services, you agree to the following Terms and Conditions. Please read them carefully.

1. General Information
Our store is located in Dubai, UAE. We offer flowers, gifts, and related services for delivery within Dubai and select areas.
By purchasing from our website, you confirm that you are at least 18 years old and legally able to enter into binding contracts.

2. Orders and Payments
All prices are listed in AED (United Arab Emirates Dirham) and are exclusive of any applicable taxes and delivery charges.
We accept various payment methods including credit/debit cards and other secure online payment options.
Orders will be processed upon successful payment. We reserve the right to cancel or modify any order due to pricing errors, availability issues, or other circumstances.

3. Delivery Policy
We strive to ensure timely delivery, but delivery times may vary based on the location, availability, and other factors.
We are not responsible for any delays caused by third-party delivery services, incorrect address details, or customer unavailability at the time of delivery.

4. Product Information
We aim to provide accurate descriptions of products and availability. However, colors, sizes, and designs may slightly vary due to product variations or display settings.
In case of product unavailability, we reserve the right to substitute a similar product of equal or higher value, with customer consent.

5. Returns and Refunds
Due to the perishable nature of flowers, returns are not accepted unless the product is damaged or incorrect.
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery for a resolution.
Refunds may be issued at our discretion, subject to review of the circumstances.

6. Privacy and Security
We value your privacy and are committed to protecting your personal information. All data collected is used only for processing orders and providing customer support.
We use secure payment gateways to ensure the protection of your payment information.

7. Limitation of Liability
We are not liable for any indirect or consequential damages arising from the use of our website or products.
Our total liability is limited to the amount paid for the product or service in question.

8. Amendments
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be posted on this page, and the updated date will be reflected above.

9. Governing Law
These terms are governed by the laws of the United Arab Emirates.

By using our website and placing an order, you agree to abide by these Terms and Conditions.

For any inquiries, please contact us at WhatsApp - 0501339347, Instagram - @brandsandvines, Facebook - Brands and Vines or email us on info@brandsandvines.ae.

Thank you for shopping with Brands and Vines Trading LLC.